WeDoSupport is growing tremendously, and we continue to conquer new countries! Now, we are looking for a CS Trainer.

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Role in a nutshell:

We are looking for a Customer Support Trainer with extensive experience in customer service to coach customer care professionals, monitor their customer interactions, and provide feedback on where they can improve.

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✅ Responsibilities:

✔️ Providing training to newly hired employees in groups of up to 15 people who are both in the same location and remote;

✔️ Providing refresher training to experienced employees who need to improve on certain aspects of the job;

✔️ Updating the training materials and the customer support knowledge base on a regular basis;

✔️ Participating in the nesting process for the employees who’ve recently graduated the beginner training;

✔️ Providing regular and effective feedback to both the newly hired employees and the management in order to make sure that each side is familiar with the progress of the new hires.

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✅ Qualifications:

✔️ iGaming experience;

✔️ Excellent written and verbal knowledge of English;

German, Italian, Spanish, Greek, French, Arabic, Swedish, Norwegian, Danish, Hungarian, Polish, Romanian or Czech is considered an advantage;

✔️ Customer Support experience in the same or in a similar position;

✔️ Ability to work and cooperate in a fast-paced environment with a lot of daily updates;

✔️ Office-based is a must.

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✅ We Offer Incredible Benefits:

💻 Learning and development opportunities with challenging tasks.

📝 Official employment in compliance with Cyprus and EU laws, including family member registration.

✈️ Comprehensive relocation package covering tickets and a two-week hotel stay.

🏋️‍♂️ On-site company fitness corner for employees.

📚 Language skills development program with partial compensation for classes.

🎁 Special birthday celebration gift.

🏝 Generous 24 days of annual vacation for proper rest.

🍲 Enjoy breakfasts and lunches in the office, partially covered by the company.

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Ready to embark on an exciting career journey with WeDoSupport? Apply now and be part of our dynamic team dedicated to customer satisfaction and excellence!