WeDoSupport is growing tremendously, and we continue to conquer new countries! We are looking for a Shift Manager.

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Role in a nutshell:

As the number of CS agents continues to grow, the CS Team is seeking Shift Managers to effectively handle the rising volume of second-line escalations.

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✅ Responsibilities:

✔️ Preparing daily market performance reports and providing them to the management;

✔️ Monitoring the workload on CS, taking proactive actions and communicating with the management;

✔️ Processing personal data requests from customers;

✔️ Assisting customer support agents by serving as second-line customer escalations from various jurisdictions;

✔️ Handling customer complaints;

✔️ Escalating product issues via Jira;

✔️ Check whether the scheduled number of agents is online, taking into account the pre-planned breaks and email rotations.

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✅ Must skills:

✔️ Knowledge and Experience in CS processes and flows in chats;

✔️ Strong soft communication skills;

✔️ Strong troubleshooting skills;

✔️ Excellent English Knowledge;

✔️ Ability to work and cooperate in a team;

✔️ Multitasking ability;

✔️ Time Management;

✔️ Data analysis;

✔️ Attention to detail.

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✅ Good to have:

✔️ Experience working with Zendesk;

✔️ Experience working in an iGaming contact center environment;

✔️ Minimum 6 months experience in a similar role.

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✅ We offer incredible benefits:

💻 Learning and development opportunities with challenging tasks.

📝 Official employment in compliance with Cyprus and EU laws, including family member registration.

✈️ Comprehensive relocation package, covering tickets and a two-week hotel stay.

🏋️‍♂️ On-site company fitness corner for employees.

📚 Language skills development program with partial compensation for classes.

🎁 Special birthday celebration gift.

🏝 Generous 24 days of annual vacation for proper rest.

🍲 Enjoy breakfasts and lunches in the office, partially covered by the company.‍